Refund policy

We want you and your dog to have a great experience with PawTalks. If something's wrong, we'll make it right.

 

Damaged or defective items

If your kit arrives damaged, defective, or missing parts, contact us within 7 days of delivery at tanoojnaiduravada@gmail.com with your order number and a photo or video of the issue. We'll send a replacement at no extra cost.

 

Order cancellations

You can cancel or change an order for free any time before it has shipped. Once an order has shipped, it can no longer be cancelled.

 

Returns

Because our buttons are electronic components and our mats are a hygiene-related product used directly with your pet, we're currently unable to accept returns of opened or used kits unless the item is defective. Unopened kits in original packaging can be returned within 7 days of delivery for a refund, minus shipping costs.

 

Refunds

Approved refunds are issued to your original payment method within 7-10 business days.

 

Contact us

For any order issue, email tanoojnaiduravada@gmail.com and we'll get back to you within 1-2 business days.